FAQ

Which delivery destinations can I use?

Choose a US delivery address. We do not currently offer delivery outside the United States. Standard Shipping is free on every US order, and applicable tax is calculated as required by law.

How should I estimate the delivery date?

Order preparation takes 1–2 business days in normal circumstances, then transit is estimated at 4–6 business days after dispatch. Business days do not include weekends or US federal holidays. Carrier conditions can cause delays, so these estimates are not promised arrival dates.

Will I receive a tracking number?

Shipment tracking details are emailed to the address on your order. The first carrier scan may occur after the tracking number is created. Use the supplied reference to follow progress and share it with us if delivery appears delayed or incorrect.

Can an address or order be changed?

Notify customer service immediately before dispatch if you need a correction, amendment or cancellation. We will check how far fulfillment has progressed. A request is not guaranteed to succeed, especially after the goods have shipped.

How do I send back an unwanted purchase?

Contact us within 30 days of delivery with your purchase reference. Keep an unwanted item unused in its original condition and packaging. We pay eligible return postage and provide the return method or a prepaid label. Exchanges can be arranged subject to replacement availability.

Who helps with damaged, incorrect or missing goods?

Our customer-service team can review the issue using your order information, a description and relevant photos. The merchant covers eligible return shipping for these problems. Conditions applying to change-of-mind returns do not remove rights for faulty or incorrectly supplied products.

When is a refund sent?

After returned goods are received, checked and approved, the refund is issued within 10 business days to the payment method originally used. Your financial institution can take longer to display the credit on your account.

What payment methods and currency apply?

Prices and settlement are in USD. Available payment choices appear at checkout, and the Payment Policy explains card processing. Do not email full card details, security codes or banking credentials to support.

Where can I confirm capacity or care instructions?

Use the exact Simple Modern product listing and the instructions supplied with that item. Bottle and tumbler capacities, lid compatibility, bag dimensions and cleaning requirements vary. Do not assume that a feature shown for one model applies to another.

How do I reach customer service?

Email or call using the merchant details below. Assistance is available Monday to Friday, 9:00 AM–5:00 PM (America/Chicago, the store’s configured time zone). For order questions, include the purchase reference and the specific issue you want checked.